Customer Satisfaction is of utmost importance at SubOhmLabs.com. If you are dissatisfied with merchandise purchased through SubOhmLabs.com for any reason, please contact us within 30 days.
- Sub Ohm Labs / Juicy’s E-liquid: 100% customer satisfaction guarantee. Exchanged E-liquid
must contain at least 75% of the original volume.
1. Incorrect nicotine or flavor
2. Incorrect PG/VG ratio
3. Faulty packaging
- Vapor Hardware: Sub Ohm Laboratories offers a 30-day exchange policy on hardware with a
demonstrable manufacturer defect. Defective products can only
be exchanged for the same model.
1. Products must be in good condition and show no signs of physical or water damage. Mods that show
signs of disassembly are excluded. Complete product packaging is required for exchange.
- SMOK Products: SMOK offers a quality guarantee for many of their products.
1. SMOK Mods: Six months from the date of purchase.
2. SMOK Mods with an internal battery: Three months from the date of
3. SMOK Tanks and Accessories have no warranty.
At your preference, you may receive a full refund, excluding shipping cost, or a replacement item if available.
The process is very simple and straightforward:
- Contact us via our Contact Page and request an RMA #. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item.
- Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
- Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.
- If you are to receive a refund, it will be issued by Sub Ohm Laboratories LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items.